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Shaun Novak is a highly experienced IT professional currently serving as a Senior Network Analyst at the Municipality of Clarington since July 2010. Responsibilities include providing remote, deskside, and on-site support for municipal staff, managing printer and print server operations, overseeing backup server administration, and leading mobile device management initiatives. Shaun has previously held the position of Network Support Technician within the same municipality, offering extensive support for desktop software and hardware, network troubleshooting, and managing inventory. Additional experience includes roles at MBC Computer Solutions and IBM Canada Ltd., where Shaun demonstrated expertise in help desk operations and IT corporate support. Shaun's educational background includes studies at the Diamond Institute of Business & Technology, the University of Toronto, and Seneca Polytechnic.