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Esther Chua possesses extensive experience in IT service management and business continuity, having held various leadership roles across notable financial institutions. At Munich Re, Esther Chua focused on IT Service Continuity Management. At J.P. Morgan, Esther Chua served as Regional Lead for Technology Resilience and Business Continuity Management, in addition to roles as Service Delivery Lead for Technology Governance and Technology Operation Manager within the Virtual Desktop Incident Response Centre. Prior experience includes positions as Team Lead for the Service Desk at Merrill Lynch, Shift Lead for the Service Desk at Goldman Sachs, and Service Desk Specialist at Computer Sciences Corporation.