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Ruben Aguilar is an IT Specialist at Munck Wilson Mandala LLP since September 2022, with extensive experience in technical support and incident management. Previously, Ruben served as a Technical Specialist at Surgical Theater, focusing on infrastructure support and product development from September 2016 to September 2022. At Total Merchant Services, Ruben worked as an Incident/Availability Manager, overseeing incident management processes and ensuring timely resolution of service disruptions from October 2012 to March 2016. Earlier roles include Queue Manager at Lockheed Martin, where ticket assignments were monitored to meet service standards in 2010, and Manager Client Services at 21st Century Insurance, dedicated to high-severity issue resolution from March 1999 to December 2009. Ruben began a career in technology as Lead Technician at Boeing North American Inc, contributing to a major operating system migration project in 1997.