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Nicole Spoto is a seasoned professional with extensive experience in customer experience management, marketing, operations, and hospitality. Currently serving as the Senior Customer Experience Manager at MUM Industries since May 2012, Nicole has been integral to enhancing customer relations within a contract manufacturing environment. Previously, Nicole held roles at A Plus Injury Treatment Center as a Senior Marketing Executive/VP of Operations and at Flight Options, LLC as Owner Services Manager, where responsibilities included team training and daily operations management. Nicole's earlier experience includes serving as Hotel General Manager at Mario's International, overseeing multiple departments and improving sales, and as Front Desk Supervisor at French Quarter Holiday Inn, where guest operations and reservation management were key functions. Nicole earned a Bachelor of Arts in Business Management from Kent State University.