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Palak Mhasde is a seasoned professional with extensive experience in customer success and consulting. Currently serving as a Senior Customer Success Manager at Multiplier since January 2022, Palak previously held the role of Customer Success Manager at ByteDance, where significant contributions included leading a cross-cultural engagement project and developing an Interviewer Training Program. With a solid foundation from Uplifting Service, Palak excelled in client success and training delivery, notably spearheading the launch of a new eLearning platform. Earlier career experience includes a role as Cabin Crew with Singapore Airlines, focusing on in-flight customer satisfaction and safety compliance. Palak holds an MBA from Singapore Management University and a Bachelor of Science in Industrial Microbiology from Kurukshetra University.