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Patrick Kincaid, Ph.D. has extensive experience in healthcare operations and business process improvement, currently serving as a Sr. Operations/Business Process Specialist at Populytics since February 1996. In this role, Patrick implements and supports improvements in client services, business development, and project management, utilizing Lean methodology in healthcare settings. Additionally, Patrick has been an Adjunct Faculty member at both DeSales University and Muhlenberg College since April 2014, teaching courses in Business Computing, Healthcare Delivery Systems, and Business Intelligence, and has received the Rookie Professor Award in 2014. Prior experience includes positions at Lehigh Valley Health Network, where responsibilities ranged from data collection to overseeing daily operations and business decisions. Patrick holds a Ph.D. in Healthcare Administration from Northcentral University, an MBA in Healthcare Systems Management from DeSales University, and a BS in Business Administration/Healthcare Administration from Muhlenberg College.