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Michelle Neal is an experienced training and development professional in the restaurant industry, currently serving as the Training and Development Manager at Mugshots Grill & Bar since December 2020. In this role, Michelle designs and implements learning strategies while managing training programs to enhance employee skills and knowledge. Previous positions include Restaurant Systems Manager, managing relationships with franchise owners and troubleshooting point of sale system issues, and overseeing front of house training during restaurant openings. Michelle has a strong background in restaurant management, having successfully led teams at Bonefish Grill, South Seas Island Resort, Marsibilio's Trattoria, and Chili's. With a focus on staff development and operational efficiency, Michelle has demonstrated a commitment to driving sales and improving service quality throughout a diverse career.