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Jessica Lovell Mahbubani has extensive experience in customer success and account management, currently serving as a Senior Customer Success Manager II at Muck Rack since June 2021. Prior roles include positions at Spark Hire, Inc. as Client Onboarding, and at Flexport as a Growth Associate, where Jessica achieved a remarkable 72% conversion rate from opportunity to demo. Jessica's earlier career includes significant achievements at Best Buy For Business & Education, where custom IT solutions led to exceeding sales quotas, and at Nordstrom, recognized as the top sales performer. Jessica holds a Master of Science in Human Computer Interaction from DePaul University and a Bachelor of Arts in English Literature from Willamette University.