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Simon Krawat is a seasoned professional with extensive experience in customer insights and experience management across various industries, including social enterprise, fashion retail, and banking. Currently serving as the Customer Insights Manager at MTC Australia since December 2020, Simon is responsible for managing the Voice of the Customer program. Previous roles include Customer Experience Manager, Customer Care Manager, and Outbound Channel Marketing Manager, where Simon implemented successful customer feedback programs, optimized outbound marketing campaigns, and significantly improved customer retention rates. Simon's educational background includes diverse training in marketing, leadership, and first aid, complemented by a Diploma in Dance from the Victorian College of the Arts, showcasing a multifaceted skill set.