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Joshua Norman is an experienced IT professional currently serving as the UMM Senior Consultant at MSP+OS since July 2020, focusing on UMM Services for Automate and CW RMM. Previously, from October 2012 to July 2020, Joshua held dual roles as Implementation Manager and Software Support Engineer at ConnectWise, excelling in customer service and support in diverse environments. Prior experience includes roles as Support Engineer II at IT Authorities, where incident resolution and project management were key, and as Counter Intelligence Agent at Geek Squad. Joshua also served as Store Manager at MIT Computers, providing technical support for over 750 clients, and as Lead Firedog PC Technician at Circuit City, where sales and technician training were notable achievements. Educational credentials include a Bachelor of Applied Science in Business Management, Accounting & Finance, Civil Engineering, and Computer Science from the University of South Florida.