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Eric Marshall has extensive experience in customer support and technical analysis, spanning over two decades. Currently, Eric serves as a Research Analyst, Upgrade Specialist, and Support II at Multi-Systems Inc. since 2005, where responsibilities include analyzing and resolving customer issues, creating and editing documentation, and providing simple support through documented solutions. Prior roles include Support Analyst II at Pegasus Solutions, where Eric continued working with familiar products and colleagues, and various support analyst positions at GETS/EHS and Chas Roberts Air Conditioning, Inc., illustrating a diverse background in IT support. Eric holds an education from DeVry Institute of Technology, completing studies from 1979 to 1985.