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Kay Newey is an accomplished professional with extensive experience in transformation and operations management across the healthcare sector. Currently serving as the Head of Transformation at MSI Reproductive Choices UK, Kay leads transformational initiatives to enhance client experience and operational efficiency. Previous roles at MSI include Director of PMO and UK Head of Operations for Commissioning & Specialist Services, where Kay developed strategic frameworks and improved service delivery. Prior experience at Bupa involved senior management roles, focusing on business development and cross-functional project implementation. Kay holds an MA in Interpreting & Translating and a BA (First Class) in Modern Languages & European Studies from the University of Bath.