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Paul Cyr is a dedicated IT professional with extensive experience in customer support and technology services. Currently serving as a Tier 2 MITS Support Desk Engineer at Xerox since October 2021, Paul specializes in complex issue resolution within the Managed IT Services division. Previously, Paul was contracted as a Senior Agent with Mpathic, where recognition was received as the first "Rockstar of the Quarter." Earlier experience includes a role as a Business Analyst for the New York State Department of Labor, assisting with unemployment claims, and a Field Organizer for the Republican Party of Texas, managing a team for campaign outreach. Paul’s background also includes technical support roles at Karls Technology and as a cryptocurrency consultant. Paul holds an Associate of Science degree in Mechanical Engineering from Tarrant County College and graduated from Lamar High School.