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Nick Taylor is a seasoned professional with extensive experience in service management and consultancy, currently serving as a Service Management Consultant at Mozaic Services Limited since October 2022. Nick has a proven track record in implementing transformative strategies across various organizations, including Hampshire Trust Bank, where responsibilities included defining service management strategies and restructuring operations. Previous roles encompass a wide range of senior positions, such as Programme Manager at HM Treasury, where significant contract reconfigurations were executed, and Service Delivery Director at HP Enterprise Services, managing substantial P&L responsibilities. Notable contributions include streamlining service delivery models, establishing governance frameworks, and improving operational efficiencies in several high-profile organizations. Nick holds a Bachelor's degree in Business Studies from Solent University.