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Ingrid Johanna Rincon Arguelles serves as the Directora de servicio al cliente at MOVii since October 2019, focusing on improving customer service quality and experience through strategic initiatives and project leadership. Previously, Ingrid held the role of Coordinadora de Servicio al Cliente at Almacenes Corona S.A., enhancing customer purchase experiences and addressing satisfaction indices. Ingrid's career includes various roles in corporate customer service and management starting from 2007, with experience in client retention, service administration, and corporate account management. Ingrid possesses a specialization in Gerencia de Mercadeo from Politécnico Grancolombiano and a degree in Comercio Internacional from Universidad Jorge Tadeo Lozano, along with additional training in financial management and technology.