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Jonathan Tucker, SFC™, SODFC™, SDC®, currently serves as a Senior Web Customer Support Analyst at Mouser Electronics, where responsibilities include managing complex customer inquiries, technical troubleshooting, and leading process optimization initiatives that have enhanced operational efficiency. Previous roles include Quality Assurance Specialist and Health Concierge Coach at Aetna, where Jonathan focused on compliance, coaching, and enhancing member satisfaction, as well as Client First Resolution Specialist at Citibank, achieving top collector status. Earlier experience includes a position as Staff Underwriting Specialist at CUNA Mutual Group, contributing to underwriting policy development. Jonathan holds a Master of Information Systems Management with a Business Intelligence specialization from The University of Arizona Global Campus and a Bachelor of Science in Applied Studies in Management Technology from Amberton University.