We are the UK’s leader in motorway service areas. We have 45 locations throughout the country, with 6,000 staff dedicated to customer satisfaction.

Hotels & Hospitality

Moto Hospitality Ltd

Ken McMeikan

Nicholas Tatum

Noel Collett

Shaun Stanley

Claire Catlin

Guy Latchem

Louise Hughes

Amy Procter

The Operations Team at Moto Hospitality Ltd is responsible for ensuring the smooth and efficient functioning of all motorway service areas across the UK. This includes managing site operations, overseeing major projects, and coordinating regional activities. The team focuses on maintaining high standards of customer satisfaction through diligent site management and seamless execution of facilities and services.

Operations Team

The Customer Service Team at Moto Hospitality Ltd is dedicated to enhancing customer experiences across our 45 motorway service areas. This team handles a variety of tasks including assisting with retail purchases, providing information about services, and addressing customer inquiries and concerns to ensure a high level of customer satisfaction. They play a crucial role in maintaining the company's reputation for excellent service and supporting overall operations in our service locations.

Customer Service Team

This department provides assistance and solutions to customer inquiries, enhancing service experiences.

Customer Support

The People & Talent Management team at Moto Hospitality Ltd focuses on recruiting, developing, and retaining top talent to enhance customer satisfaction across our 45 motorway service locations. They handle all aspects of human resources including talent acquisition, employee development, payroll, and communications, ensuring that our 6,000 staff members are well-supported and motivated to provide exceptional service.

People & Talent Management

The Heads Of Departments at Moto Hospitality Ltd coordinate across various functions such as pre-construction, EV implementation, technology delivery and operations, commercial finance, marketing, customer experience, business operations, commercial fuel, operational productivity, and construction. They strategize and oversee the integration and execution of initiatives to enhance service quality and operational efficiency across the company's 45 motorway service locations.

Heads Of Departments

The Operations and Management Team at Moto Hospitality Ltd oversees the smooth and efficient running of our 45 motorway service areas. Their responsibilities include optimizing commercial operations, managing acquisitions, providing brand support, and ensuring financial performance. They also support site-specific needs and the functionality of various retail and forecourt operations to maintain high customer satisfaction.

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Moto Hospitality Ltd

Org chart

Teams

Operations Team

Customer Service Team

Customer Support

People & Talent Management

Heads Of Departments

Operations and Management Team

Offices

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Moto Hospitality Ltd

Org chart

Teams

Operations Team

Customer Service Team

Customer Support

People & Talent Management

Heads Of Departments

Operations and Management Team

Offices

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