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Don Lane is an experienced Customer Service Manager currently at Moss Motors, Ltd, overseeing a team of 35 staff to enhance customer service and achieve company goals. Previous roles include managing COVID-19 vaccination coordination at Kaiser Permanente, enhancing customer satisfaction at Delta Dental Insurance, and leading a 300-seat call center at SCAN Health Plan. Additionally, Don directed global support operations at JustFab for a 600-seat call center and managed a technical call center for Karl Storz Endoscopy. Educational qualifications include a Bachelor of Business Administration and ITIL training, with a focus on business and technology.