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Zoë Castle has extensive experience in customer service and customer care roles. Zoë has worked in various companies, including Morgan Sindall Property Services, Linden Homes, Lodha Group, and Berkeley Group Plc. Their most recent role was as the Head of Customer Experience at Morgan Sindall Property Services, where they developed and implemented an integrated customer experience strategy. Prior to that, they served as the Head of Customer Service at Linden Homes, leading a cultural change initiative to improve customer service. Zoë also held the position of Head of Customer Care at Lodha Group, where they managed relationships with high net worth individuals for luxury London projects. Furthermore, they had roles in customer relations and customer service at Berkeley Group Plc, where they were responsible for the pre-occupation customer experience and relationship management for exclusive prime riverfront residences. Additionally, Zoë has previous experience as a payments administrator at Bunzl Catering Supplies.

Zoë Castle attended Kingston University from 2011 to 2014, where they earned a Bachelor of Arts (B.A.) degree in Business Management and Corporate Finance. Prior to that, they attended Guildford College from 2004 to 2006. However, no degree or field of study information is available for their time at Guildford College.