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Ilona Hendriks is a seasoned professional in customer service and quality control, currently serving as a Quality Controller at Moooi since September 2019, where the focus is on continuous quality improvement through data analysis and collaboration with internal and external teams. Previously, Ilona worked as a Customer Success Manager, managing back-office operations for the E-commerce sales team and acting as a primary contact for B2B dealers. Experience extends to roles at Steve Madden Europe as Coordinator of Customer Service and Sales Support, and various positions in sales support, travel advising, and hospitality, highlighted by a strong foundation in International Leisure Management from Breda University of Applied Sciences.