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Tracey Faye McIntyre is a seasoned professional with extensive experience in training, guest services, and digital marketing. Currently serving as a Training Facilitator at Monzo Bank, Tracey excels in onboarding new Customer Operations staff and engaging with the training accreditation framework. Previous roles include Financial Health Specialist and Guest Experience Associate at DoubleTree by Hilton Glasgow, where exceptional guest service was a priority. Tracey has also contributed to the Disney Store as a Cast Member and has held various digital marketing positions, including Digital Marketing Specialist at RIVA RESTAURANT and Intern roles at Stitch Social Media and Tick Tock Unlock, specializing in content creation and social media strategies. Educational credentials include a Higher National Diploma in Public Relations from City of Glasgow College and a Bachelor of Arts in Events Management from the University of the West of Scotland.