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Michael Bristow has extensive experience in operations and customer service management, currently serving as Operations Manager at Monzo Bank since May 2019. In this role, Michael has held several positions, including Quality Assurance Manager and Financial Difficulties and Vulnerable Customer Manager, demonstrating a strong focus on compliance and customer care. Prior to Monzo Bank, Michael worked at Conduit Global from October 2016 to April 2019, where responsibilities included leading a team to drive performance against sales and key performance indicators while ensuring adherence to FCA regulations. Michael's career began as a Customer Service Representative, emphasizing a commitment to delivering exceptional service and achieving targets.