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Leo M. has extensive experience in customer service and operations, currently serving as a Business Banking COps Partner and Customer Service Specialist at Monzo Bank since February 2019. Prior to this, Leo held various supervisory and support roles, including Operations Supervisor at Jamie Oliver Restaurants and Team Supervisor at Kapu. The career began in the hospitality sector with positions such as Supervisor at Rhiwderin Inn and Waiter at Michael Wisher and Associates. Additional experience includes marketing and retail roles, specifically as a Marketing Event Assistant at Volt Marketing and Retail Sales Associate at Urban Outfitters. Leo's educational background includes a degree in Business & Management Studies with a Marketing Pathway from Cardiff Metropolitan University, completed between 2012 and 2016, and earlier education at Bassaleg Comprehensive from 2003 to 2011.