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Nagham Abdel Samad is an accomplished professional with extensive experience in program operations, market research, and marketing communications. Currently serving as the VAS Program Operations Manager at Monty Mobile since August 2019, Nagham previously held the position of Product and Market Research Executive. Prior to Monty Mobile, Nagham worked at UNHCR as a Marketing Associate where responsibilities included managing telemarketing relationships, developing strategies, and creating various training materials. Experience also includes tenure as a Market Research Analyst at Creditbank SAL, focusing on retail marketing campaigns and call center management, as well as serving as a Competition/Customer Insights Specialist at The Sultan Center. Educational qualifications include a Master's degree in Public and Private Administration and Planning and a Bachelor's degree in Political and Administrative Science, both from Lebanese University.