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Imrana Zaman is a seasoned professional with extensive experience in digital and customer experience transformations. Currently serving as the Head of Experience Platforms at Monstarlab since April 2023, Imrana has previously held key roles at IBM, including Digital & CX Transformation Practice Lead and Digital Experience Platforms Lead. With a strong focus on human-centric strategies for CRM, Marketing, and AI, Imrana has successfully driven revenue pipelines across the Middle East, Africa, Turkey, and Pakistan. Experience includes senior consulting positions at Bluewolf, Cloud Sherpas, and Accenture, where Imrana implemented customized Salesforce solutions and led significant technology transformations. Imrana holds a Bachelor of Science in Information Systems Management from Wayne State University and is currently pursuing an Improv Comedy degree at Second City Chicago.