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Parnell Kelly is an experienced professional in workforce management, currently serving as the Senior Director of Workforce Management at Monogram Health since March 2024. Parnell has held significant positions at several leading organizations, including Senior Workforce Manager at Amazon and Senior Manager of Performance Optimization at TrueAccord, where responsibilities included managing workforce management staff, overseeing IT tech teams, and utilizing Calabrio’s Teleopti application for forecasting and scheduling. Previously, Parnell worked as Consulting Manager at Verint, Director of Support Operations at Advanced Call Center Technologies, and AVP of Call Quality and Evaluations at JPMorgan Chase. Parnell's educational background includes a Master's degree in Management from the University of Phoenix, further complemented by a Bachelor's degree in Business Management from the same institution.