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Fortune Emmanuel is an experienced professional in dispute resolution and customer service within the banking sector. Currently serving as a Dispute Resolution Analyst at TeamApt Inc. since July 2022, Fortune has a strong background in managing card chargebacks and transaction disputes, having previously worked as a Card Chargeback Specialist at Access Bank Plc from June 2019 to July 2022, and at Diamond Bank Plc from October 2017 to May 2019. Fortune's expertise includes ensuring the settlement of web-based transactions, handling customer complaints, and liaising with vendors to resolve disputes. Fortune holds a Higher National Diploma in Office Technology and Management from The Federal Polytechnic Nekede, Owerri, completed in May 2014, and also has experience as an Executive Assistant during the National Youth Service Corps from October 2015 to October 2016.