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Baptiste Blanchard is a skilled Technical Support Engineer currently employed at ScyllaDB since July 2022. With extensive experience in technical support, Baptiste has held positions at Blue Yonder and Ivanti, focusing on customer systems and network environments. Prior roles include providing Layer 1.5 support at Hemmersbach and operating mainframes at IBM, where responsibilities encompassed problem management and critical system monitoring. Baptiste's academic background includes a Master's degree in Engineering Physics and a Bachelor's degree in Physics and Chemistry from the University of Montpellier, complemented by a research role at the University of Silesia in Katowice, focusing on data analysis and numerical simulation.