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Christopher Polanco has extensive experience in customer service and technical support within the IT industry. Currently serving as a Customer Service Analyst at PGA TOUR since December 2019, Christopher also works as a Help Desk Technician at MoneySolver. Previous roles include Active Directory Security Administrator at Randstad Technologies US, Helpdesk Technician at Vac-Con, Inc., and Tier I Tech Support at Convergys, achieving a 90% resolution rate for tech support queries. Christopher's background includes significant technical expertise gained during a tenure with the US Army, where responsibilities ranged from supervising personnel at the NSA/CSS Whitelaw Cryptologic Center to providing communications support in South Korea. Educational qualifications include a High School Diploma from Deltona High School.