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Perla Lértora currently serves as an Application Support Analyst III at monday.com, where responsibilities include troubleshooting complex client inquiries, managing case resolutions, and collaborating with business and engineering teams. Previously, Perla worked at TELUS International, providing technical support for Google Chrome and Google Workspace, utilizing the Google Admin console and troubleshooting applications and devices. Experience also includes a role as a Customer Service Specialist at [24]7.ai, handling escalated cases for Citibank, and customer service support for T-mobile at NCO Group. Perla holds a degree in Licenciatura en Administración de Sistemas Informáticos from Universidad Galileo.