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Francesco Ermanno Torchia is an experienced professional in customer support and technical assistance, currently serving as a Customer Support Associate at Momentus Technologies since May 2023. Previously, Francesco worked at TeamViewer for over three years as a Senior Customer Support Specialist, where responsibilities included coordinating a support team, troubleshooting technical issues, and effectively communicating solutions to clients in English and Italian. Francesco's experience also encompasses roles at Autodesk and MegaZebra, with expertise in technical support, quality assurance, and game development. Furthermore, Francesco has a strong background in video editing and motion graphics, having worked at Nintendo of Europe GmbH and as a freelance designer. Francesco holds a Master's Degree in Design and Visual Communications from Alma Mater Studiorum – Università di Bologna, as well as a Master's Degree in Animation, Interactive Technology, Video Graphics, and Special Effects from Noetica.