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Jake Dawkins possesses diverse experience in customer service and technical support, currently serving as a Technical Support Representative 1 at Momentum since June 2023, where responsibilities include assisting customers with software issues and building strong relationships for high customer satisfaction. Prior experience at HEP, Inc. involved managing customer inquiries and support tickets, while previous roles included positions as a housekeeper, security guard, CNA, and correctional officer, showcasing a strong ability to engage with the public and handle various service-oriented tasks. Jake's educational background includes a high school diploma in Early Childhood Education and some college coursework in Computer Systems Networking and Telecommunications, enhancing the technical and interpersonal skill set.