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Oana Igna has extensive experience in customer service management, currently serving as a Customer Service Manager and Team Leader at Molex since November 2015, specializing in the automotive sector. Prior to this role, Oana worked as a Customer Service Representative at Emerson Climate Technologies, where responsibilities included managing customer orders, transport organization, and coordinating with European customer service teams. Oana also served as a Customer Communicator at Emerson Commercial & Residential Solutions, focusing on order maintenance, training junior staff, and implementing process improvements. Earlier experience includes being an Assistant Manager at TELEZIMEX SA, handling administrative tasks and liaising with top management and suppliers. Oana holds a Master's degree in Human Resources Management and a Bachelor's degree in Marketing.