ÂÜÀòÂÒÂ×

Laura Catlett has a strong background in contact center management and customer experience. Laura started their career at Dillards as an Area Sales Manager in 1991. In 1995, they joined Brown Shoe Company as a Manager of Consumer Shared Services, where they worked until 2009. At Caleres, Inc., they served as the Sr. Manager of Consumer Services, Operations and Planning from 2009 to 2013. During this time, they led contact center teams and oversaw various aspects of customer experience and operational efficiency. Since 2013, Laura has been working at MOHELA, where they have held various roles, including Assistant Director of Contact Center and Customer Experience and Director of Contact Center. Laura is currently the Director of Contact Center & Digital Customer Care and has been in this role since June 2020. Throughout their career, Laura has demonstrated expertise in contact center leadership, workforce management, and implementing new technologies.

Laura Catlett completed their Bachelor of Science (B.S.) degree in Business/Marketing from the University of Missouri-Saint Louis between the years 1983 and 1989. Following that, they pursued a Masters of Business Administration (MBA) degree from Webster University from 1995 to 1997.