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Ivan Ignacio Rocher is an experienced professional in customer experience and sales, currently serving as Experto CX at MODO since March 2024. Previously, at Kavak.com, Ivan held multiple roles including Training & QA Analyst, where responsibilities included quality audits and continuous improvement strategies, as well as positions in lead distribution and client advisory for vehicle trade-ins. Ivan's early career featured roles at Atento, ranging from Backoffice Analyst to telemarketing positions, where Ivan handled customer complaints, sales, and service recovery. Ivan is currently pursuing a degree in Social Work at Universidad Nacional de La Plata, having previously completed a high school diploma in social sciences at Instituto Dr. Canullan.