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Shane Ragland is an accomplished professional with extensive experience in member care and customer service. Currently serving as Senior Vice President of Member Care at Modivcare, Shane has previously held significant roles at AT&T, including Assistant Vice President of Customer Service, Director of Strategic Partnerships, and Director of Customer Experience and Quality Monitoring. A graduate of Jacksonville State University, Shane earned a degree in Computer Information Systems with a focus on Software Development, laying a strong foundation for a successful career in leadership and strategic operations.