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Zafer Fasih Dayar is an accomplished operations and customer experience professional with extensive experience in the logistics and courier industry. Currently serving as Delivery Operations & Customer Experience Director at Modanisa, Zafer manages delivery and return operations for B2C and marketplace sales, focusing on enhancing delivery performance and customer satisfaction. Prior experience includes roles as Operations Director at PTS Worldwide Express, where outbound and inbound express courier operations were overseen, and as International Product Manager at Yurtiçi Kargo Servisi A.Ş., where Zafer managed international product sales, operations, and marketing efforts, as well as developed cross-border solutions. Zafer's educational background includes a degree in Industrial Engineering from Istanbul Technical University, achieved with a GPA of 3.24/4.0.