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Rishi Kumar has over 18 years of experience in IT support, specializing in desk-side and technical support roles. Currently employed at Mobilia Canada since September 2019 as a Desk Side Support professional, Rishi Kumar has also been with DXC Technology since September 2013, focusing on inventory management, device deployment, and troubleshooting complex desktop support issues. Previous experience includes a tenure at CSC from March 2008 to September 2019, where Rishi Kumar served as an On-site Desk Side Administrator, Technical Support, and Remote Support Specialist, managing customer inquiries and resolving application issues. Rishi Kumar began the career as a Video Quality Assurance Technician at Matrox from May 2005 to June 2008, verifying software performance. Educational credentials include an ACE in Micro Computing and Networking from Herzing College and a DEC in Business Administration and Management from Vanier College.