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Samuel Esau has a diverse work experience in the technical and customer support field. Samuel is currently working as a Technical Account Manager at Mobile Guardian, a position they started in April 2023. Prior to that, Samuel worked at SEACOM LTD as a Service Desk Supervisor from January 2019 to March 2023, where they were responsible for managing the overall service desk activities and handling customer escalations. Before that, they worked as an Agent: Device Monitoring at Capitec Bank from September 2017 to October 2018, where they actively monitored the national network of cash devices and self-service terminals. Samuel's earliest work experience was at Telkom, where they worked as an Operational Specialist from July 2006 to April 2015, providing technical telephonic/desktop support to ADSL customers and processing orders.

Samuel Esau's education history begins in 1998 when they started attending Atlantis Senior Secondary. Samuel completed their elementary and secondary education there and graduated in 2002. In 2005, Samuel pursued a PC Technician degree at IT Business Campus, specializing in Information Technology. Afterward, in 2017, they enrolled at the University of Cape Town for a course in Project Management Foundations.

In addition to their formal education, Samuel has also obtained various certifications, mainly from LinkedIn. These certifications include "Excel: Dashboards for Beginners," "Microsoft Azure Fundamentals (AZ-900) Cert Prep: 1 Cloud Concepts," "Microsoft SQL Server 2019 Essential Training," "SQL for Non-Programmers," "Build Your Data Analysis Skills," "Business Analysis Foundations," "Decision-Making in High-Stress Situations," "Learning Data Analytics: 1 Foundations," "What Is Business Analysis?," "How to Train Your Brain For Happiness," "Communicating with Confidence," "Creating a Culture of Change," "Mastering Self-Motivation," "Excel: Creating a Basic Dashboard," "IT Service Desk: Management Fundamentals," "Ken Blanchard on Servant Leadership," "Microsoft Teams: Learning Shifts for Firstline Workers," "Success Habits," "Transitioning from Manager to Leader," and "Enhancing Your Productivity." These certifications were obtained between 2020 and 2023 from LinkedIn.