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Mickael Fradin is a seasoned professional in customer support and technical assistance, currently serving as a Senior Technical Customer Support Specialist at MOBI since May 2020. With a strong background in customer service, Mickael has effectively resolved inquiries, delivered training, and maintained high customer satisfaction levels. Previous roles include Technical Customer Support Specialist at ZEROSPAM, where responsibilities encompassed onboarding customers and managing email marketing campaigns, and Customer Service Representative at PTW, focusing on technical support and research. Mickael's foundational experience in digital creation and publishing, along with degrees from Université Paris 8 and other institutions, complements extensive expertise in web marketing, community management, and information technology.