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Jacqui Horsley's work experience includes serving as the Head of Business Africa and Middle East at MMR Research Worldwide since September 2020. Prior to this, they worked at Kantar as the Client Services Director from March 2000 to August 2020. Before entering the corporate field, they were a Psychology Lecturer at the University of KwaZulu-Natal from January 1993 to March 2000 and a Drama Lecturer from January 1990 to December 1992.

Jacqui Horsley has a diverse education history in the fields of psychology and drama. Jacqui obtained their Master of Social Science degree in Psychology from the University of KwaZulu-Natal in 1999-2000. Prior to that, they pursued a Master of Arts (MA) degree in Drama Studies from the same university during 1989-1991. Jacqui also holds a Licentiate Performer's Diploma in Drama and Dramatics/Theatre Arts from Trinity College London, which they completed in 1985. Additionally, they have bachelor's degrees in psychology and drama from the University of KwaZulu-Natal, though the specific years of completion are not provided. Specifically, they have a Bachelor of Arts Honours degree in Psychology and a Bachelor of Arts Honours degree in Drama, as well as a Bachelor of Arts degree in Psychology and Drama.