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Aida Dumani is an experienced professional in customer service and project coordination, currently serving as the Team Leader for Customer Service Overseas at MM Board & Paper since February 2020, focused on B2B operations. Previous roles include International Customer Service for supply chain management and key account support, Program Coordinator at Friedrich-Ebert-Stiftung overseeing youth empowerment and civil society projects in Albania, and Customer Service Support at Fangocur GmbH utilizing multiple languages. Additional experience includes positions as a Translator at Die radwerkstatt 05 GmbH, Delegation Manager at PDM Tourism Group, and Market Research Interviewer at AC Nielsen. Aida holds a Master of Arts in International Development and a Bachelor of Arts in Language Interpretation and Translation from the University of Vienna.