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Jonathan de Bustos Ruiz is a Network Operations Center Engineer at MLL Telecom since April 2022, with a focus on network monitoring, incident management, and resolution within defined service levels. Prior experience includes roles as a NOC Shift Engineer at Three and Updata Infrastructure, where proactive monitoring and first-line technical support were primary responsibilities. Jonathan's earlier career involved leadership as a Dispatcher and Team Leader at Telefonica International Wholesale Services and technical support roles at Euskaltel. An academic background in Computer Engineering from the University of Deusto complements Jonathan’s extensive technical expertise across various networking technologies and environments. Currently, Jonathan possesses SC clearance and is studying CCNA.