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Luke M. is a skilled technical support professional currently serving as a Service Desk Analyst at mkodo since August 2022, where management of technical support and ownership of support tickets are key responsibilities. Leading a team of over five on-call support engineers, Luke M. focuses on incident resolution, performance management, and implementing process improvements for continuous operational support. Prior to this role, Luke M. worked as an IT Specialist at CutPay Merchant Services from October 2019 to June 2022, managing technical support staff and developers while utilizing PHP and Delphi to develop a food ordering platform. Earlier experience includes working as an IT Support Technician at Systems for Dentists from September 2017 to October 2019, where support for bespoke software and user training were primary duties.