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Aodh O'Sullivan is a seasoned professional with a diverse background in team management, client support, and technical roles, most recently serving as Team Manager at TELUS International from March 2020 to October 2022, where responsibilities included managing a team of approximately 15 business onboarding agents, ensuring SLAs were met, and fostering open communication. Previous roles include Policy Ops Specialist, where Aodh efficiently managed client issues, and Institutional Onboarding Specialist, providing exceptional support during the client onboarding process. Aodh's experience also spans DJ and audio production, front-end development, and bartending, demonstrating a versatile skill set and a commitment to building strong client relationships. Aodh holds a Higher Diploma in Science in Computing from Dublin Business School and degrees in Media Production Management and Music Production, showcasing a robust educational background.