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Jean Cain is a seasoned operations professional currently serving as a Senior Operations Specialist in Quality Assurance at Mission Lane, where responsibilities include monitoring customer interactions, coaching agents, and conducting cross-departmental audits. Prior experience includes roles as an Operational Specialist and Account Coordinator at Mission Lane, as well as a Medical Scribe at ScribeAmerica, where patient care and appointment transcription were key tasks. Previous positions also encompass supervisory and management training roles at Sheetz and Enterprise Rent-A-Car, and a teaching assistantship at Virginia State University. Jean Cain holds a Bachelor of Science in Business Administration and Management and is pursuing a Master of Science in Educational Administration and Supervision from Virginia State University.