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Jeff Coco serves as the Director of Technical Services for the Americas at Axis Communications, a position held since March 2007. In this role, Jeff oversees the Technical Services Department, ensuring high performance metrics are achieved. Responsibilities include strategic direction, call center performance metric development, and collaboration with corporate headquarters on product development. Previous roles at Axis included Senior Manager and Technical Services Manager, emphasizing customer support strategies and team management. Jeff is also an Advisory Board Member for Mission 500, a nonprofit dedicated to helping children and communities in crisis. Prior experience includes a Technical Support Engineer role at Netopia, Inc. Jeff holds a Bachelor of Arts degree from Bridgewater State University.