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Umut Kapucu has extensive work experience in CRM and marketing roles. Umut is currently the CRM Director at Misli, a position they have held since September 2023. Prior to that, they worked as the CEO Office Manager at Misli from January 2023 to September 2023. Before joining Misli, Umut founded HypiosTech in September 2020 and served as the Founder until December 2022. Umut also held the position of Head of Marketing & CRM at Bilyoner.com from January 2016 to July 2020. Umut has held various positions at ING Bank Turkey, including Assistant Vice President in CRM Strategy and Product Development, Customer Segment Management and Marketing Specialist, and Consumer Banking and Product Development Specialist. Umut also worked as an Analytic CRM Vice President at DenizBank from February 2013 to January 2016. Additionally, Umut has experience as a Visiting Lecturer at Marmara University and as an Assistant Supervisor in Micro Business Marketing at Finansbank.

Umut Kapucu pursued their education in multiple fields. Umut completed their Bachelor of Science (B.Sc.) in Industrial Engineering from Marmara University in the years 2001 to 2006. Later, they attended Istanbul Technical University, where they obtained a Master of Science (MSc) in Business Administration and Technology Management from 2006 to 2008. Umut's academic journey continued at Marmara University, where they pursued a Doctor of Philosophy (Ph.D.) in Industrial Engineering from 2009 to 2022.

In addition to their formal education, Umut Kapucu has also obtained several certifications. These include a specialization in Applied Data Science, a professional certificate in IBM Data Science, and various other certifications in topics such as recommender systems, machine learning, data visualization, and data analysis. These certifications were earned through online platforms such as Coursera, covering a range of data science and artificial intelligence skills.