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Jonathan Peek is a seasoned professional with extensive experience in IT support and service management. Currently serving as a Level 2 Service Desk Engineer at Mirus IT Solutions, Jonathan has progressed through multiple roles within the organization since March 2020, contributing to the support of ambitious organizations. Previously, Jonathan worked as a Solutions Consultant at ActivePipe, a Senior Service Desk Technician at Kinetic IT, and held various positions in customer service and technical support across several companies, including Crowdsprint, Infoactiv Group, and Charles Tyrwhitt. Jonathan's background includes significant achievements in process optimization, technical support for Apple Macintosh systems, and risk management, underscoring a commitment to enhancing service delivery and client satisfaction. Jonathan holds a Certificate in Audio Engineering and Music Production and an NZCE in Electrical and Electronics Engineering.