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Erica Chin has a strong background in customer success and marketing communications. Erica began their career as a Project Assistant at The Adsale Group in August 2019 and supported marketing communications until January 2021. Erica then moved to FiveStones, where they worked as a Digital Executive from January 2021 to January 2022 and later transitioned to a Customer Success Executive role from February 2022 to January 2023. Currently, Erica is a Customer Success Analyst at MioTech, starting from January 2023.

Erica Chin obtained their Bachelor's degree in Journalism Major (International Journalism Concentration) from Hong Kong Baptist University from 2015 to 2019. In 2018, they participated in an Exchange Programme at Charles University, focusing on Journalism. Erica also holds additional certifications in Campaign Manager 360, Display & Video 360, Google Analytics Individual Qualification, and Search Ads 360, all obtained from Google. However, specific information regarding the months and years they obtained these certifications is not available.